Effective Date: August 28, 2026
Last Updated: August 23, 2026
Better Bible Business wants you to be satisfied with the products you purchase from us. Because many of our physical products are produced individually when ordered, our refund and replacement policies differ from those of retailers that maintain traditional inventory.
Better Bible Business is operated by Erickson Marketing Studio, LLC, an Arizona limited liability company.
This Refund Policy applies to purchases made directly through BetterBibleBusiness.com. Transactions conducted through third-party platforms may also be subject to the terms and policies of those platforms.
1. Print-on-Demand Merchandise
Many Better Bible Business products, including apparel, mugs, journals, and other merchandise, are produced specifically for you after your order is placed.
Because these products are made to order, we generally do not accept returns or provide refunds or exchanges for:
- Ordering the wrong size
- Ordering the wrong color or product variation
- Change of mind
- Buyer’s remorse
- Personal preference regarding an accurately produced product
Please review product descriptions, sizing information, colors, and other order details carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, materially misprinted, or different from what you ordered because of a production or fulfillment error, please contact us within 30 days of delivery.
Depending on the circumstances, we may provide a replacement or refund.
To help us resolve the problem, please provide:
- Your name
- Order number
- A description of the problem
- Clear photographs showing the damage, defect, incorrect item, or printing problem
- Any other information reasonably necessary to identify and resolve the issue
Please do not return an item unless we specifically instruct you to do so.
3. Lost or Missing Orders
If an order appears to have been lost during shipment or has not arrived within a reasonable period after its expected delivery date, please contact us.
We will review the available shipping and tracking information and, where appropriate, work with our fulfillment provider or shipping carrier to determine what happened and identify an appropriate resolution.
A shipment marked as delivered by the carrier may require additional investigation before a replacement or refund can be provided.
4. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered because the shipping address provided was incorrect or incomplete, we cannot guarantee a free replacement or refund.
If you discover an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to correct the information if fulfillment or shipment has not already progressed beyond the point where changes can be made.
5. Order Cancellations and Changes
Because print-on-demand products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled or changed after checkout.
If you need to request a cancellation or change, contact us as quickly as possible. If production has not begun and the order can reasonably be modified or canceled, we will attempt to accommodate the request.
6. Refund Method and Timing
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been issued, the time required for the funds to appear in your account may depend on your bank, credit-card issuer, payment processor, or other financial institution.
Shipping charges may not be refundable except when appropriate because of an error, defect, or other circumstance for which Better Bible Business or its fulfillment provider is responsible.
7. Third-Party Production and Fulfillment
Better Bible Business may use third-party providers, including Printify and its production partners, to manufacture and fulfill merchandise orders.
When resolving product problems, we may need to provide relevant order information and photographs to our fulfillment provider so that the issue can be evaluated and resolved.
Our use of a third-party fulfillment provider does not mean that you need to contact that provider directly. For purchases made through BetterBibleBusiness.com, please contact Better Bible Business regarding order problems.
8. Voluntary Financial Support
Better Bible Business may provide opportunities for individuals to voluntarily support our work, including through third-party platforms such as GiveSendGo.
Voluntary financial support is generally non-refundable.
However, we understand that transaction errors can occur. If you believe a contribution was made accidentally, duplicated, entered in the wrong amount, or otherwise processed incorrectly, please contact us as soon as reasonably possible.
We will review reasonable requests involving genuine transaction errors and, where appropriate and possible, work with the applicable payment or support platform to resolve the issue.
Transactions made through third-party support platforms may also be governed by those platforms’ terms, refund policies, processing requirements, and fees.
Unless expressly stated otherwise, financial support provided to Better Bible Business or Erickson Marketing Studio, LLC is not a tax-deductible charitable contribution.
9. Digital Products and Other Future Offerings
This Refund Policy primarily addresses the physical merchandise and voluntary financial support currently offered in connection with Better Bible Business.
If we later offer digital products, courses, memberships, services, or other products requiring different refund terms, the applicable refund terms may be stated separately at the time of purchase.
10. Fraud and Abuse
We reserve the right to deny refund, replacement, or other claims that we reasonably believe involve fraud, abuse, misrepresentation, repeated misuse of our policies, or other improper conduct.
Nothing in this policy limits rights or remedies that cannot lawfully be waived or restricted.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our products, fulfillment arrangements, business practices, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
12. Contact Us
For refund, replacement, order, or transaction questions, please contact:
Better Bible Business
Erickson Marketing Studio, LLC
530 East Hunt Highway
Suite 103-203
San Tan Valley, AZ 85143
United States
Email: Legal & Privacy Contact Form